Frequently Asked Questions
Why order uniforms?
Uniforms help reduce distractions and competition in the classroom, allowing children to focus on learning. They create a "school" mindset, making mornings easier for families and reducing stress over clothing. Uniforms encourage children to express their individuality through their actions and character, rather than their clothing.
What sizes do you offer?
We offer a wide range of sizes for both toddlers and pre-school kids, from Y2XS to YXL. For detailed sizing information, please refer to our size chart.
How can I determine my child's correct size?
We recommend measuring your child and comparing the measurements to our size chart. If you're unsure, feel free to contact us for assistance.
What if the uniform doesn't fit?
If your uniform doesn't fit, we offer exchanges or returns within 30 days of purchase. Please check our returns policy for more details.
Do you offer customization for uniforms?
No, all our uniforms are designed to meet the specific requirements set by the school and cannot be customized.
How do I place an order?
You can place an order directly through our website by adding items to your cart and proceeding to checkout. We accept various payment methods including credit cards and PayPal.
How long will it take to receive my order?
Shipping times depend on your location. Standard shipping typically takes 5-7 business days, while expedited options are available at checkout for faster delivery.
Can I pick up my order in-store?
Currently, we do not offer in-store pickup. All orders are shipped directly to your address or to the school’s drop-off box.
What materials are the uniforms made from?
Our uniforms are made from durable, comfortable fabrics designed for everyday wear. Most of our uniforms are made from polyester, cotton blends, and breathable materials for comfort and easy care.
Do you offer discounts for bulk orders?
Yes, we offer discounts for large or bulk orders. For more information, please contact our customer service team for details.
Are there any special care instructions for the uniforms?
To keep your uniforms looking their best, we recommend following the care instructions provided with each item. Generally, most uniforms are machine washable, but please avoid bleach to maintain the color and fabric integrity.
What if I can't find a specific item?
If you can't find a particular item or need assistance locating something, please contact us. We're happy to help!
How do I contact customer service?
You can reach our customer service team via email at urbanuniformly@gmail.com. We're available Monday through Friday, 9 AM to 5 PM.